FAQs

• Range brochures can be found on product pages or on the "Brochures" landing page.
• The landing page allows you to view and download digital brochures where applicable, or view and download printable versions.

Please refer to this information if you are an outlet customer. For trade FAQs please log into your account before accessing this landing page.

We aim to respond to enquiries and queries in 48 hours. Please use any of the below methods to get in touch:

• Email- click here.
• Post- Bentley Designs, Unit A1 Symmetry Park, Morrell Way, Bicester, Oxfordshire, OX26 6GF
• Instagram- @bentleydesignsuk
• Facebook- @bentleydesignsukltd

Please refer to this information if you are an outlet customer. For trade FAQs please log into your account before accessing this landing page.

You can find information regarding our delivery options here.

Please refer to this information if you are an outlet customer. For trade FAQs please log into your account before accessing this landing page.

• You can cancel your order at any time prior to delivery with no charge. All you need to do is let us know via the website link within the order.
• Once we have confirmed that we have received your cancellation pre delivery, you’ll receive a full refund to the original payment method used to pay for your order.

For more information on delivery and returns, please click here.

Please refer to this information if you are an outlet customer. For trade FAQs please log into your account before accessing this landing page.

• Each of our items of furniture undergoes a comprehensive quality inspection before packing. Furthermore, the internal packaging of each product is highly engineered and tested to ensure that our furniture moves seamlessly through the delivery process and arrives to you, our customer, without issue.
• However, in the unlikely event that you do find fault with the furniture you have received, whether as a result of transit damage or manufacturing issue, we would ask that you fill out the necessary information on the website link within your order that will cover details such as your order number, date of manufacture label (affixed to the product) and photos of the product and detailed photos of the damage in question. You are also able to e-mail this information, however this may delay the speed at which your request can be dealt with.
• Once we have received all of the required information, we can determine the best course of action. In many instances where the issue is minor, we can send out a skilled technician to resolve and make good to its original state. For more serious issues or if a minor repair is not acceptable, we will offer a full replacement of the faulty item to ensure that you are fully satisfied with your purchase.

For more information on delivery and returns, please click here.

Please refer to this information if you are an outlet customer. For trade FAQs please log into your account before accessing this landing page.

• You can return your unused item(s) up to 14 days from the day you received your order, just notify us via the website link within your order.
• Items can only be returned in their original unopened condition. We charge a collection fee dependent on the item(s) you are returning and your postcode. Please note that collection fees may be higher that your original subsidised delivery charge. We will let you know the cost before arranging the return.
• Once the items have arrived back in our warehouse and have been inspected you will receive a full refund to the original payment method used, less the cost of collection. Any items returned not in their original sealed packaging or with signs of damage or use will not be refunded.
• Refunds made may not show in your account straightaway due to the clearing times required by banks to process the refunds. Typically this can take up to 7 working days, but varies depending on the bank.

For more information on delivery and returns, please click here.

Please refer to this information if you are an outlet customer. For trade FAQs please log into your account before accessing this landing page.

1. Click the “Login” button on the top right-hand corner of the Bentley Designs homepage.
2. Select the option to “Apply for a new trade account”.
3. Fill out the application form, create an account, and press “continue”.
• An area sales manager for your location will then be in touch to discuss account options.
• Applications will only be accepted from registered companies who have at least 1 year of trading history with the furniture market.

1. Select “Login” in the top right corner of the homepage.
2. Click “Forgotten password?”.
3. Enter your email address and select “request reset”.
4. Follow the instructions sent to that address.

1. Log into your account.
2. Select “My Details” from the left-hand sidebar.
3. Add a new password to the “Change password” textbox.
4. Type this again in the “Confirm password” textbox.
5. Press the “update” button to make this change.

1. Log on to your Bentley Designs Account.
2. Select “My Details” from the left-hand sidebar.
3. Enter a new email address.
4. Select “update” to confirm these changes.

1. Go to “My Account”.
2. Select “Logout” from the left-hand sidebar.
3. This will automatically log you out of your account.

1. Log onto your account.
2. Select “My Newsletters” from the left-hand sidebar.
3. To subscribe, select the “Newsletter” tick box and “update subscriptions”
4. You can also subscribe by adding your email address to the textbox in the navigation menu at the bottom of the screen. You will receive an email to confirm this.
5. To unsubscribe, select the “Newsletter” tick box and “update subscriptions”.
6. You can also unsubscribe by clicking the unsubscribe option at the bottom of a newsletter email sent by Bentley Designs.

• To use your Bentley Designs’ wish list, you must be logged into your account.
• On product pages you can add an item to your list by selecting the heart button next to “add to basket”.
• A pop-up will appear asking if you’d like to view your wish list or continue shopping.
• Selecting “view wish list” takes you to a landing page with any items you may have saved.
• Here you can leave notes about products, add them to your basket, delete them from your list, or email your saved items to a contact.
• If you clicked “continue shopping”, you can access your wish list at a later date by selecting “My Account”, and choosing “My Wish List” from the left-hand sidebar.
• Lastly you can add items to a wish list from your basket by selecting “Save for later”, which is shown under each product.

• Information about an item can be found on its product page.
• There is a dropdown for the "Range Summary" which includes descriptive text relevant to the product.
• There is a dropdown for "Product Description" which includes information such as dimensions, material, and finish, amongst other criteria.
• Where possible, assembly instructions and downloadable content such as brochures are also included on this page.

Our headboards are designed to be used either free standing, positioned between the bed base and a wall, or fixed to a divan bed. (Fixings should be supplied with your divan bed)

Bed base manufacturers know it’s likely that you’ll attach a headboard to the bed. The base should have drilled holes in the back of the base for you already. The large bolt holes will be hidden beneath the fabric and you’ll have to find these first before you attach the headboard.

Some manufacturers make it easy for you to find the holes, by adding stickers to the base. Unfortunately, not all of them do this, so you may just have to run your finger up and down the back of the base to find the bolt holes.

Once you have found the holes you will need to pierce the fabric with your screwdriver so that you can screw the bolt in.

Position the headboard and insert the bolts through the vertical slats of the headboard at each side and screw the bolts into the hole in the base.

The bottom of the headboard should sit at the top of the mattress. If you want to adjust the height of your headboard, just loosen the bolts and lift the headboard up to the height you want it. Then tighten the bolts again.

• Assembly instructions can be found on the right-hand side of a products page.
• They are links to a PDF document that opens in a new window for viewing or downloading.
• Where more than one set of assembly instructions appear, this may display as a "Downloads" dropdown.
• Multiple assembly instructions are displayed when the product has been changed during manufacture- products with a DOM (Date of Manufacture) code tend to be more recent.

You can find information regarding our product care and maintenance here. 

Please refer to this information if you are an outlet customer. For trade FAQs please log into your account before accessing this landing page.

You can find information regarding our terms and conditions here.

Please refer to this information if you are an outlet customer. For trade FAQs please log into your account before accessing this landing page.

You can find information regarding our privacy policy here.

Please refer to this information if you are an outlet customer. For trade FAQs please log into your account before accessing this landing page.